0. Company presentation
La Cognée, registered to Emmanuel Bélanger
Company number (NEQ): 2279144929
Telephone: 418-254-4372
Email: info.lacognee@gmail.com
Website: lacognee.ca
1. Scope
These conditions apply to all orders placed on the La Cognée website. They govern the relationship between Emmanuel Bélanger (Registered) and consumers who purchase products or services offered by the site.
2. Products and services
La Cognée offers products or services described on the site. Information relating to each product (availability, price, characteristics) is detailed on the corresponding pages.
3. Price
Delivery costs are calculated based on the delivery address and will be specified at the time of ordering.
4. Orders
The ordering process is described on the site. Once the order has been validated, a confirmation email will be sent to the customer with the order details. This email constitutes proof of acceptance of the order by La Cognée.
5. Payment
Payments can be made by credit card, bank transfer, or any other payment method offered on the site. Payment is secured by an encryption system.
La Cognée reserves the right to refuse any order if payment is not authorized.
6. Delivery
Delivery times vary depending on the destination and the delivery method chosen. Delivery costs are specified when ordering.
La Cognée undertakes to deliver the products as quickly as possible, but cannot be held responsible for delays caused by events beyond its control (for example, strikes, exceptional weather conditions).
7. Right of withdrawal
In Quebec, consumers do not have a 14-day right of withdrawal, except for cases provided for by the Consumer Protection Act.
In the event of a defect or non-conformity of the product, the consumer can request a refund or exchange within 30 days following receipt of the order.
8. Legal guarantee
By law, all products sold benefit from a legal guarantee of conformity and a guarantee against hidden defects. If a product is defective or does not correspond to its description, the customer may request a refund or exchange under the conditions provided for by law.
9. Responsibility
La Cognée cannot be held responsible for indirect damage resulting from the purchase or use of the products. Its liability is limited solely to the value of the products concerned.
10. Protection of personal data
We collect personal data only for the purposes of managing orders and improving our service. This data is processed in accordance with the Personal Information Protection Act of Quebec and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
The customer has the right to access his data and correct it at any time via his customer account or by contacting customer service at info.lacognee@gmail.com.
11. Intellectual property
The content of the site (texts, images, logos, etc.) is protected by copyright and belongs to La Cognée. Any reproduction or use of these elements without authorization is prohibited.
12. Applicable law and disputes
These General Terms and Conditions are governed by the laws of the province of Quebec, Canada.
In the event of a dispute, the competent court will be that of the judicial district of Quebec, Quebec, Canada. In case of doubt, the consumer can also contact the Commission on Human Rights and Youth Rights or the Consumer Protection Bureau.
